Refund policy

 

Return Requests

• If you are unsatisfied with your order, you can initiate a return request within 7 days of receiving the item. Upon approval and receipt of the returned merchandise, we will issue store credit. We only offer store credit for returns.
• Orders will not include a prepaid shipping label, and you will be responsible for the return shipping costs.

How to Submit a Return Request

1. Email us at info.luadosol@gmail.com to initiate your return.
2. Once your return is approved, you will receive shipping instructions via email.
3. A 6% restocking fee will be deducted from your store credit once the items are returned.

Eligibility for Returns

• Items must be unwashed, unworn, and in original condition.
• Items discounted more than 10% are final sale and cannot be returned or exchanged.
• All orders placed during online sales and promotional periods are deemed final sale and cannot be returned or exchanged..
• Online exchanges are not supported. Return the item for store credit and repurchase the desired size or item.
• All swimwear is final sale and cannot be returned or refunded.

Damaged or Defective Items

• If you receive a damaged or defective item, contact us the same day you receive it.
• We take precautionary measures by capturing detailed pictures and videos of products before shipping.

Refund Policy

• We only offer store credit, not refunds.
• Returns for store credit must be made within 7 days of receiving your order.
• The store credit will be issued for the amount paid minus a 6% restocking fee and shipping costs.
• Shipping expenses for the returned item are not covered by us.
• Shipping costs incurred when using your store credit will be the customer's responsibility.

Return Conditions

• Returned items must be in their original condition, with tags attached and no signs of wear, washing, alterations, tears, food stains, or makeup marks.
• Shipping fees are non-refundable.
• Customers are responsible for return shipping costs, which must be prepaid. We do not accept Cash on Delivery (COD) deliveries.

Restocking Fee

• A 6% restocking fee will apply to orders refused upon delivery or returned due to an "undeliverable" address.

Return Procedure

• Include your order invoice and the reason for return with the merchandise for proper tracking.

Inspection and Condition

• Returned items will be inspected. If they do not meet the original condition, store credit will not be issued.

Shipping Costs

• Return shipping costs are non-refundable and will be deducted from your store credit.

Package Responsibility

• We are not responsible for packages sent to us. Use a trackable and insured mail service and retain your shipping receipt.

Return Processing Time

• Allow 3-5 business days for processing after we receive your return. You will receive an email notification once your store credit is issued.

Store Credit

• Store credit does not expire but must be fully utilized in a new purchase. Any remaining balance will not be carried forward.
• Store credit will be adjusted for discounts and taxes from the original purchase.
• Store credit will be issued within 3-5 business days after the returned item is received and processed.

Products Not Eligible for Return

• Sales section items
• Friday sales
• Holiday or special sales
• Swimwear
• Jewelry

Contact Information

• For the return address and further assistance, please email us at info.luadosol@gmail.com.

Important Notes

• Keep the tracking number for your return package.
• We recommend shipping with insurance and retaining your shipping receipt until the return is fully processed.
• We are not responsible for damaged, missing, or lost packages during the return process.